Return Policy

At SHAXANO, We want you to be completely satisfied with your purchase of our products. If for any reason you are not happy with your purchase, you may return it to us within 30 days of receiving it for a full refund or exchange.

To initiate a return, please email us at info@shaxano.com with your order number and reason for the return. We will then provide you with the return address, which is:

1500 N 15th , Philadelphia, PA, 19121

Please note that the product must be returned in its original packaging and in the same condition as it was received. Once we receive the returned item, we will process your refund or exchange within 5 business days.

If the return is due to an error on our part, such as a defective or incorrect item, we will cover the return shipping costs. However, if the return is due to a change of mind or other non-defective reason, the buyer is responsible for the return shipping costs.

If you have any questions or concerns about our return policy, please don't hesitate to contact us at info@shaxano.com. Our customer service team is available to assist you and ensure that you have a positive experience with our product.

Thank you for choosing our products. We look forward to hearing from you.